RETURNS & CLAIMS
RETURNS
If you have ordered a product that you do not want to keep, you have a 14-day right of return from the day you received your product. If you wish to return one or more of your products, you must register your return via our online return portal.
A 15€ processing and shipping fee for the return will be deducted from your refund. Once you have created your return, we will approve it within 1-2 business days, after which you will receive a return label.
Click below to register your return:
When you are returning an item, you are responsible for ensuring that the item is securely packaged. You bear the risk for the package/goods until it is received at Moonboon. Therefore, keep the postal receipt and track and trace number.
Please note that Moonboon does not accept packages that have to be paid for upon receipt (cash on delivery).
CLAIMS
If something were to happen to your product where you need to file a claim, we would of course be happy to help.
If your claim concerns something in your setup, please send an email to our customer service hello@moonboon.com, with a description of your problem, an order number (or receipt if you are not the original buyer), as well as the motor's serial number which is at the bottom.
You are always very welcome to call on weekdays between 9-11 and 1-3 pm on phone +45 89 87 75 75.
If you have a complaint about one of our other products, please create a request via this link.
