FAQ - Frequently Asked Questions

At Moonboon, we always refer to the recommendations issued by the health authorities. They have not issued any specific recommendations for the use of a baby hammock.

Your baby may, in principle, sleep in the hammock for as long as necessary. However, we recommend that you use the baby hammock as a supplement to a real bed, as your baby should also be able to sleep on a firm mattress.

If you are unsure about your baby’s sleep pattern and needs, we recommend that you speak to your doctor or health visitor.

You can easily use the baby hammock at night. However, it is important not to let him or her sleep in the baby hammock without supervision.

We recommend that you use the baby hammock as a supplement, as you baby also must have the opportunity to sleep on a firm mattress. The baby hammock should never replace a real bed.

We do not recommend using the baby hammock, as soon as your baby is able to turn over. Also be aware that your baby should be able to turn his/her head freely, and the head must not be pressed against the chest.

At Moonboon, we always provide guidance according to the health authorities, but at the moment there are no specific recommendations about using a baby hammock. If you are unsure about your baby’s sleep pattern and needs, we recommend that you speak to your doctor or health visitor.

When the hammock arrives from Moonboon, you will find the organic kapok mattress tucked into its internal pocket. Being a natural material, the kapok inside the mattress may “settle” and retain the bend it had during shipping.

This may cause the lopsidedness. Fortunately, there is an easy fix: Take the mattress out of the hammock and manually redistribute and even out the kapok filling. Work especially on the filling in the side that baby tended to roll toward. Then place the mattress back into the hammock's pocket.

It is important that you tie the hammock’s 4 ties securely to help it hang straight. This applies to the two ties at the sides to be fastened to the cross bar and the two ties at the top of the hammock.

The Moonboon hammock may be washed by hand at just over 40 degrees C / 100 degrees F. We do not recommend machine washing as the metal ring of the hammock may cause damage to your washing machine.

The internal kapok mattress does not tolerate being laundered, but it benefits from being aired outdoors once a month or so. Kapok is a hypoallergenic and breathable natural fiber that would be degraded if washed. We recommend that you clean minor stains by rubbing a small amount of soap and water on it.

Yes indeed. Ceilings differ in terms of the materials they are made of. Concrete, drywall / gypsum, and wood, as examples, have different characteristics. Each type of ceiling will require a specific type of hook. That is why we do not include a hook with your Moonboon purchase.

We recommend that you check with your local building center or home improvement store and ask for guidance in terms of hanging the hammock securely.

It is generally recommended that you hang any weight from a structural beam in the ceiling.

The Moonboon Motor is developed for the Baby Hammock, Twin Baby Hammock and Cradle, and it is the quietest quality motor on the market. Tests performed by an independent third party show that the noise level (dB) is 27 % lower compared to other rocking motors on the market.

The Moonboon Motor keeps the rocking movements going in interplay with the spring. Use the Moonboon Motor at bedtime to help your baby find the peace and comfort needed to fall asleep. During sleep, the Moonboon Motor helps your child find a gentle transition from one sleep cycle to the next, which can reduce unwanted awakenings.

The gentle rocking motion also has a positive effect on children suffering from colic or reflux, helping parents through difficult times.

The Moonboon Motor 2.0 is a great help if you have a child who wants to be rocked. It is a must if you have a Baby Hammock, Twin Baby Hammock or Cradle.

The Moonboon Motor frees up time for you to take a break or do other things while your baby sleeps safely and soundly. It's the motor that keeps the soothing cradle going, and unlike your own arms, a Moonboon Motor never gets tired.

Let the Moonboon Motor help your baby settle down at sleep time. Use it during sleep to help your child from one sleep cycle to the next and eliminate early awakenings.

The rocking movements are reminiscent of the baby's time in the tummy and stimulate the nervous system to relax, which is essential for falling asleep.

The movements also have a positive effect on children suffering from colic or reflux, helping parents through difficult times.

The Moonboon Motor keeps the cradle spring going by means of the discrete string that pulls the spring together. This feature provides the gentle soothing rocking – up and down – that helps your child find peace.

Use the Moonboon Motor during sleep and help your child find a gentle transition from one sleep cycle to the next to reduce unwanted awakenings.

This will make your child more likely to only wake up when rested.

The Moonboon Motor 2.0 has undergone a major update and is the most silent quality motor on the market.

The update ensures a gentle and safe cradle, creating the best environment for your child to find peace, fall asleep and sleep better.

The Moonboon Motor is intuitively designed so that anyone can use it without difficulty. The 'TIMER' button at the top is used to set the time period you want the Moonboon Motor to rock, and it can be set from 5 minutes to an unlimited number of hours. The 'TEMPO' button at the bottom is used to adjust the cradle speed to your child's needs.

We always recommend that you read the user manual before using the Moonboon Motor.

Our engineers have given the Moonboon Motor 2.0 a comprehensive upgrade, which includes a thorough review of the motor's mechanics and its different parts.

This means that you can now enjoy a motor with a noise level (dB) that is 27 % lower compared to similar quality motors on the market.

The quality of the Moonboon Motor 2.0 has also improved, with even smoother rocking motions and a hardware update that has less impact on the environment.

Your Moonboon bundle deal includes the motor and the hammock. This means that you are ready to start using the hammock right away. You just need to decide how to hang up the hammock and the motor. They can be hung in a tripod stand, in a door frame clamp, or from a hook in the ceiling. Please note that the package deal does not include a ceiling hook.

Please note that the door frame clamp is not included in the package deal – it is available for purchase separately.

Moonboon always goes the extra mile to make sure to provide you with the best and safest products. This is why the Cradle has been developed in close cooperation with experts and adheres to the European safety standard EN 1130:2019. The Cradle can easily be used with the Tripod Stand 2.0 and the Motor. It is 100% GOTS-certified and made from the best materials with care for the environment and care for the safety of the children.

The Cradle replaces the need for a bed or a floor-based cradle. Use it as your child’s favourite sleeping arrangement or in addition to the Baby Hammock and the Baby Wrap. The Cradle has been developed for babies and children from 3 kg. If you use the Cradle after your child has learned to roll over on its own we advise constant supervision to make sure the child does not fall out.

At Moonboon we always do more than most to ensure the best and safest products. This is why the Twin Baby Hammock has been developed in close cooperation with experts and has been tested to adhere to the European safety standard EN 1130:2019. You can safely use The Twin Baby Hammock with Moonboon’s Tripod Stand 2.0 and Motor. It is GOTS-certified and made from the best materials with care for the environment and safety for the children.

The Twin Baby Hammock has been developed for twins of a combined weight of 4-20kg. The standard accompanying Spring can be used with and without the Motor when the twins have a combined weight of 4-12kg. Moonboon’s Spring+ can be purchased separately when the twins weigh 12-20kg. The children can rest in the Twin Baby Hammock simultaneously or separately according to their sleep habits. The Twin Baby Hammock has been designed to counterbalance to just one child.

Most door frames, unfortunately, are not high enough to accommodate the hammock and the motor. When checking the height of a door frame, be sure that there is 5 cm / 2 inches of space under the hammock when the spring is fully extended.

In general, you need 220 cm / 7.2 feet between the floor and the top of the door frame to accommodate a hammock and a motor. If there is a doorstep, the 220 cm / 7.2 feet go from the top of the door frame to the doorstep.

All springs wear over time, and we encourage you to purchase a new spring if you acquired a used hammock.

Our hammock motor is designed to work with the Moonboon spring, and we recommend that you purchase a Moonboon spring for use with your hammock motor. This will ensure the best experience for baby when it’s time to visit dreamland.

When your order is in stock, we will ship within 1-3 business days unless other information is given on the product page. If an item is out of stock and in back order, we specify on the product page and in your order confirmation when you may expect it to be shipped.

If you place your order on weekdays before 11 am CET, we will ship it the same day.

Please note that in periods of high order volume, delays may occur.

VATis already included in the product prices. No customs duties are charged within the EU. International shipments outside the EU (e.g. UK and Switzerland) may be subject to customs duties and taxes, which are collected directly by the authorities or shipping service providers. Moonboon does not charge local customs duties. For more information, please contact your local customs office.

Baby Hammock

Moonboon Motor 2.0

Bundle: Baby Hammock with Motor

Cradle

Twin baby Hammock

Tripod stand

Hammock stiffener

Door frame clamp

Spring

Returns / Defects

Shipping

VAT and Custom duties